Management Information Systems
espi partnered with JSM to streamline business processes and improve planning, reporting, and decision-making through a structured management information systems initiative.
Client Overview
Industry : Direct Mail Services
Jetson Direct Mail Services engaged espi to evaluate its business processes and information systems to support operational efficiency, improve planning and scheduling, and enable scalable growth. The engagement focused on building a clear understanding of current-state processes and defining a future-state system architecture aligned with business strategy.
The primary objectives of the engagement were to streamline business processes, clarify information system requirements, and improve manufacturing planning and scheduling capabilities across the organization. JSM sought greater process visibility, improved coordination between functions, and a structured foundation for selecting and implementing an integrated ERP and APS solution.
The Challenge
JSM’s existing processes and systems had evolved organically over time, resulting in limited visibility, inconsistent workflows, and challenges in planning and scheduling production effectively. Critical business processes were not fully documented, making it difficult to identify inefficiencies or define clear system requirements.
Leadership needed a structured, objective approach to evaluate current operations, define future-state processes, and select a management information system capable of supporting improved customer service while controlling operating costs.
The Solution
espi partnered with JSM to conduct a comprehensive assessment of business processes and information needs. Key activities included:
This structured approach ensured alignment between operational needs, system functionality, and long-term business goals.
Realized Benefits
As a result of the engagement, JSM achieved:
Client Testimonial
“A multidisciplinary team worked together to evaluate, flowchart, and dissect our processes. Every step of our process was questioned. The JDM staff provided the direct mail industry acumen, and espi staff brought their expertise in ERP and a fresh external perspective.”
— President and CEO, Jetson Direct Mail Services, Inc.
About espi
espi partners with organizations to evaluate, design, and implement management information systems that improve operational visibility, planning, and execution. With deep operational expertise and a structured, vendor-neutral approach, espi helps clients select and implement systems that support growth, efficiency, and long-term performance.